Card payments issued with MasterCard, Visa, PayPal, Amax, JCB, American Express, Apple Pay, Meta Pay, Google Pay, Shop Pay, iDEAL, Diners Club and Unionpay are available. Please notice that you can choose to pay with only one payment method per order.

To check the status of your order, please use one of the following methods

1. Log in to your BOJ account : You can log into your account and view your order details from the "My Account" > "Order" menu.

2. Check your "Order Confirmation" email: Look for the order confirmation email we sent you. If you don't find it in your inbox, please check your spam folder.

If you have any further questions or need assistance, please contact our Customer Service Team. We will be happy to assist you.

To receive a 10% discount welcome coupon, please sign up for our newsletter through the pop-up window that appears when you access our global mall. After entering your email address and clicking "continue," you will be provided with a discount code. Kindly enter this code on the checkout page when making your first purchase.

If you have not yet received your discount code, please be assured that it will be sent to you via email within two to three days.

Please understand that orders can only be canceled or changed before they are shipped.
If you no longer want the product, you can initiate a return following our Return & Refund policy. please visit

Please understand that we can only cancel an order before it has been shipped out. There are two ways you can cancel or adjust it from your end:

To cancel or change your order :
1. Log in to your BOJ account > go to "My Account" > "Order" menu.
2. Go to the "Order Confirmation" email that was sent after your purchase > click on "View your order" > Choose "Cancel"

If you have entered the wrong address, please cancel the order and place a new one with the correct information.

You may change the shipping address if your package is not packed yet. Please note that we cannot modify the shipping address once the package is shipped, and customers are responsible for providing correct address when creating orders.

Please note that the prices listed on our official website are in US dollars.

Sometimes, our system does not accept the credit cards that are not issued with your own name or issued in a different country where you currently reside. Please use a credit card that is issued with your own name.

If you still have issues during the checkout process, please contact our Customer Service Team using our contact form, If you provide the error code to us, you can receive a faster consultation.

The list below is the possible reasons why your payment was not successful:

1. Sometimes, our system does not accept the credit cards that is not issued with your own name. If you have other credit card issued with your name, please use other cards.

2. If your card is issued in a different country where you currently reside, the system may not approve your payment. We recommend you use a credit card issued in the country where you currently live.

3. This might be a temporary technical issue, so we kindly ask you to try ordering again later.

If you still have issues during the checkout process, please contact our Customer Service Team using our contact form, If you provide the error code to us, you can receive a faster consultation.