All orders placed on beautyofjoseon.com are shipped directly from South Korea.

Expedited Shipping

• Available Countries :
  Australia 🇦🇺 Austria 🇦🇹 Belgium 🇧🇪 Bolivia 🇧🇴 Brunei 🇧🇳 Bulgaria 🇧🇬 Canada 🇨🇦 Croatia 🇭🇷 Cyprus 🇨🇾 Czech Rep., 🇨🇿 Chile 🇨🇱 Denmark 🇩🇰 Estonia 🇪🇪 Finland 🇫🇮 France 🇫🇷 Germany 🇩🇪  Guam 🇬🇺 Hong Kong SAR China 🇭🇰 Hungary 🇭🇺 Iceland 🇮🇸 Ireland, Rep. Of 🇮🇪 Indonesia 🇮🇩 Italy 🇮🇹 Japan 🇯🇵 Latvia 🇱🇻 Lithuania 🇱🇹 Luxembourg 🇱🇺 Malaysia 🇲🇾 Malta Macau 🇲🇴 🇲🇹 Monaco 🇲🇨 Mongolia 🇲🇳 Myanmar 🇲🇲 Netherlands, 🇳🇱 NewZealand 🇳🇿 Norway 🇳🇴 Panama 🇵🇦 Philippines 🇵🇭 Poland 🇵🇱 Portugal 🇵🇹 Romania 🇷🇴 Singapore 🇸🇬 Slovakia 🇸🇰 Slovenia 🇸🇮 Sweden 🇸🇪 Switzerland 🇨🇭 Taiwan Tanzania 🇹🇿 🇹🇼 Thailand 🇹🇭 United Kingdom 🇬🇧 United States of America 🇺🇸 Venezuela 🇻🇪
• Shipping cost: Flat rate at US$ 15.00 (flat rate for all countries)
• Shipping method: DHL Express Shipping
• Delivery time: 2-3 business days (excluding weekends, holidays, etc)
  

Standard Shipping

• Available Country : United States of America 🇺🇸
• Shipping cost : Flat rate at US$ 7.00
• Shipping method : USPS/UPS Standard Shipping (based on inventory status and 3PL factors at the time)
• Delivery time: 5-14 business days (excluding weekends, holidays, etc)
• Please note that USPS/UPS services do not provide delivery-proof pictures.

**Attention: For orders within the US 🇺🇸, please be aware that due to inventory status and 3PL factors, USPS and DHL shipping options may occasionally not be available for your order.

FREE Shipping Policy

• Our global mall offers FREE shipping on orders of US$70 or more (flat rate, calculated after discounts and before regional taxes)
• If you're shopping from another country, the equivalent amount in your local currency will apply, based on the current exchange rate.

• It may take 2-3 business days to process your order before updating the tracking code. Once the tracking code is available, you will receive an email at the address you provided when placing the order. Alternatively, you can log in to your account and check the tracking code in the ‘Order List'.
• If your tracking code does not appear within this timeframe, please contact us via “Contact Us", and we will assist you as soon as possible.

Order Confirmation and Changes

• We begin packing your order as soon as we receive it, so unfortunately, orders cannot be modified once confirmed. Once the delivery tracking is updated, no adjustments can be made, including changes to products, shipping addresses, or cancellations.

Correct Address Information

• Customers must provide an accurate and complete address (including apartment number, building, entrance code, block, etc.) to ensure successful delivery. If an incorrect or incomplete address is provided, we cannot reship or refund the order.

Invalid Address Notification

• Beauty of Joseon will contact customers who provide invalid address information. Customers are responsible for responding to these notifications. If no response is received within 14 days, we will cancel the order, and the customer will need to place a new order.

Delivery Times and Potential Delays

• While it typically takes 2-3 business days for DHL and 5-14 business days for USPS to deliver, please note that delivery may be delayed or interrupted due to circumstances beyond our control. These may include bad weather, service disruptions, customs duties, local customs procedures, inspections, or other factors affecting the shipping company. Beauty of Joseon is not responsible for delays caused by such events. Please reach out to us via "Contact Us," and we will assist you with the issue. However, please note that we are unable to cancel the order or issue a refund in this situation.

Peak Season Delays

• During peak seasons such as holidays, promotions, or Black Friday, delivery delays beyond our control may occur. We kindly ask for your understanding and patience during these times.

International Duties and Taxes

• International customers are responsible for any duties, taxes, and fees imposed by their government. These fees are separate from shipping charges and are not set by Beauty of Joseon or the delivery service. If a package is undelivered due to a customer's refusal to pay these charges, we will not be able to offer a refund or reship the order.

Order Value Limit

• Due to customs regulations that may cause significant delays or rejection during the clearance process, Beauty of Joseon limits orders to a maximum value of $200. Customers wishing to purchase more than $200 are advised to place separate orders to avoid customs-related issues.

Delivery Restrictions

• By our internal policies, we are unable to deliver to military addresses (APO or FPO) or PO Boxes. If a PO Box or military address is entered, your order will not be shipped until a new address is provided.

Mandatory Information

• For international orders, a full legal name and phone number are required. Orders will be placed on hold if either of these details is missing.

Missed Delivery Notifications

• Customers should stay alert for calls from the delivery service to avoid missing them, as this could result in delays or failure of delivery. If the package fails to be delivered due to this reason, no refund or reshipment will be issued.

Responsibility for Lost or Damaged Goods

• Beauty of Joseon is not responsible for any loss or damage that occurs after the package has been delivered to the correct address. However, if the delivery service confirms loss, damage, or any other issues due to their mistake, please reach out to us through "Contact Us," and our Customer Service team will assist you.

At Beauty of Joseon, we take our commitment to the planet seriously. That's why we proudly partner with DHL Express, utilizing sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint.

We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. Together, let's embrace sustainable practices and contribute to a greener future. Thank you for choosing Beauty of Joseon and joining us in making a difference for our planet.

Why Sustainable Aviation Fuel (SAF)?

SAF is currently the primary route to reducing carbon emissions in aviation, making it the most effective way to help our customers make their orders more sustainable. Embracing SAF is not only essential for meeting sustainability goals but also paves the way towards a greener future in the air transportation industry.

By choosing Beauty of Joseon, you are supporting efforts to reduce carbon emissions and protect our environment. We are committed to continuous improvement and sustainable practices in all aspects of our business.