FAQ

Product

Beauty of Joseon is a skincare brand made with Hanbang (Traditional herbal medicine) ingredients handed down from the Joseon Dynasty. We believe healthy skincare habits relieve us and enrich our daily lives. We sincerely hope our products can relieve your tensions and stresses, and give you a healthier and more peaceful life.

Our products are suitable for all ages and skin types. Beauty of Joseon products are formulated with Hanbang ingredients and hypoallergenic. However, the degree of irritation may differ depending on the skin type, so if you have sensitive skin, we strongly recommend that you do a patch test before use.

Products for each skin type are listed in the product menu, and you can get information on which BOJ products to choose and in what order to use them according to your skin type from our BLOG and Instagram. If you need more information, please contact us by clicking the Contact button in the lower right corner!

The expiration date of Beauty of Joseon's cosmetics is 3 years from the date of manufacture and 12 months after opening.
After opening, it is recommended to use them within 6 months.

Avoid direct sunlight and store in a cool place.

Hormones change during pregnancy. So, this can cause problems even with ingredients that were originally not a problem. We strongly recommend you to consult with your doctor before use if you're pregnant.
Also, our product Revive Eye Serum contains Retinal, a type of vitamin A, so please avoid using it during pregnancy.
Before use, check for sensitivity to the product through a patch test. How to do patch test: After testing for skin abnormalities in a small area such as the inside of the elbow/back of the hand/inside of the arm, use it gradually over the entire area only if there is no problem.

-Dynasty Cream
-Glow Deep Serum
-Calming Serum
-Relief Sun
-Green Plum Refreshing Cleanser
-Low pH Rice Face and Body Cleansing Bar
-Ginseng Essence Water
-Apricot Blossom Peeling Gel
-Centella Asiatica Calming Mask
-Radiance Cleansing Balm

We're Cruelty-free. We do not use animal ingredients and we do not test on animals :)

Rice Bran Water, Ginsengroot water, Green Plum Water, Propolis, Green Tea Leaf Water, and Prunus Mume Flower Water were used in our products.
Hanbang ingredients are healthy ingredients that have been consumed as medicines and food for a long time, and also function as excellent skin care ingredients. Every time we make a new skin care product, we first think about Hanbang ingredients suitable for each skin concern. By combining modern ingredients that can create the most synergy, we are making good products worthy of being called a “gift”.

[Rice Bran Water] During the Joseon Dynasty, rice bran water was called ‘miansu,’ which signifies water that beautifies the skin, and was used like today's toner. It is rich in amino acids and minerals to help keep the skin bright and moist.
[Ginseng root water] Ginseng, which is recorded as ‘Sincho’ in Donguibogam, is said to have been used as a bath water by Hwang Jin Yi, the best gisaeng in the Joseon Dynasty. Studies have proven that saponin, which is rich in ginseng, helps prevent blood circulation and skin aging, promotes moisture supply, and helps keep moisture deep in the skin for a long period of time.
[Green Plum Water] It is recorded in Donguibogam that plum has an effect of restoring vitality as it has been used as herbal medicine since the ancient times. Citric acid and natural aha ingredients that are abundantly included in plum gently exfoliate dead skin cells and activate the skin turnover cycle to help shed old cells and grow new healthy skin cells.
[Propolis] There is a record that women in the Joseon Dynasty used honey and grain powder as a wash-off mask pack to care for their skin. Honey is rich in anti-inflammatory properties, making it an effective ingredient for hydrating the skin and fighting acne.
[Green Tea Leaf Water] There is a record in Donguibogam that green tea, which has a history of 5,000 years, lowers blood pressure, helps digestion, keeps the head and eyes clear, and refreshes the energy. Vitamin C and catechin ingredients in green tea hinder the synthesis of melanin pigments and help soothe skin damaged by ultraviolet rays.
[Prunus Mume Flower Water ] Plum tree flowers are rich in antioxidants such as polyphenols and flavonoids, and makes the skin clear and moist.

We currently offer two shipping options. Expedited shipping offers sample sachets or event giveaways because BOJ's logistics team packs and ships them directly.
Standard Shipping (US Only) service is shipped through a local 3PL provider in the United States for faster and less expensive delivery service. Therefore, we ask for your understanding in stating that we cannot provide sample sachets or event gifts in this case.

First of all, we are so sorry that our product did not work on your skin. Please click the Contact button at the bottom right of our homepage to get in touch with us so we can help you as soon as possible!

Order/Payment

MasterCard, Visa, PayPal, Amax, JCB, and Unionpay are available. You can choose to pay with only one payment method per order.

We use a cross-border payment service platform called EXIMBAY. We provide a secure payment system through this platform for safe payment.

Please send an e-mail to the customer service team (cs@beautyofjoseon.com) or contact us through the Contact button at the bottom right of our homepage, we will help you as soon as possible. If you let us know the error code, you can receive faster consultation.

You can check the status of your order by logging into your account page. We will also send you an email upon confirmation of your order and upon completion of delivery.

Once the order has been shipped, you can no longer change the shipping address.
If you need to change the address of an order that has not yet been shipped, please send an email to our customer service team (cs@beautyofjoseon.com) with the new address, or contact us through the Contact button at the bottom right of our homepage.

You cannot change or cancel your order once the product has shipped.
If the product has not yet been shipped, please email your order number and information to our customer service team (cs@beautyofjoseon.com) or contact us through the Contact button at the bottom right of our homepage.

You cannot cancel your order once the product has shipped. If you return the product after receiving it, we process a refund after the product has been received and verified.
If the product has not yet been shipped, please email our customer service team (cs@beautyofjoseon.com) or contact us through the Contact button at the bottom right of our homepage.

Sipping

BOJ can ship to the following countries. We use a DHL delivery service for expedited shipping option, and delivery is only available to the countries listed below due to internal processes and customs issues. For countries where shipping is not available, we are working hard to make it easier to purchase products through partnerships with local retailers.
■ Countries where delivery is available Australia 🇦🇺 Austria 🇦🇹 Belgium 🇧🇪 Brunei 🇧🇳 Bulgaria 🇧🇬 Canada 🇨🇦 Croatia 🇭🇷 Cyprus 🇨🇾 Czech Rep., The 🇨🇿 Denmark 🇩🇰 Estonia 🇪🇪 Finland 🇫🇮 France 🇫🇷 Germany 🇩🇪 Greece 🇬🇷 Hong Kong SAR China 🇭🇰 Hungary 🇭🇺 Ireland, Rep. Of 🇮🇪 Italy 🇮🇹 Japan 🇯🇵 Latvia 🇱🇻 Lithuania 🇱🇹 Luxembourg 🇱🇺 Malaysia 🇲🇾 Malta 🇲🇹 Monaco 🇲🇨 Myanmar 🇲🇲 Netherlands, The 🇳🇱 New Zealand 🇳🇿 Norway 🇳🇴 Philippines 🇵🇭 Poland 🇵🇱 Portugal 🇵🇹 Romania 🇷🇴 Singapore 🇸🇬 Slovakia 🇸🇰 Slovenia 🇸🇮 Spain 🇪🇸 Sweden 🇸🇪 Switzerland 🇨🇭 Taiwan 🇹🇼 Thailand 🇹🇭 USA 🇺🇸 United Kingdom 🇬🇧

[USA] For the US, there are two options, Standard shipping and Expedited shipping. Standard shipping costs $5 and delivery takes about 5-10 days. Expedited shipping costs $15 and delivery takes about 3-7 days.
[Europe] Expedited shipping is available via DHL. Shipping costs $15 and delivery takes about 7-10 days
[Australia] Expedited shipping is available via DHL. Shipping costs $15 and delivery takes about 7-10 days
[Asia/Other countries] Expedited shipping is available via DHL. Shipping costs $15 and delivery takes about 7-10 days

The tracking code is usually updated within 2-3 business days after placing your order, and you can check it in the order list after logging in. The tracking code will be updated after the product is shipped, and it may take 1-3 business days for tracking information to appear. If your tracking code does not populate within the allotted time, please send an e-mail to cs@beautyofjoseon.com or contact us through the Contact button at the bottom right of our homepage.

You may request a return within 15 days of receipt of the product. No refunds or exchanges are available after 15 days of receipt.
For more information on our return policy, please check the link below. REFUND If you would like to request a return immediately, please send an email to the customer service team (cs@beautyofjoseon.com) or contact us through the Contact button at the bottom right of our homepage, and we will help you as soon as possible.

First, we're very sorry for the inconvenience!
Please send an e-mail to the customer service team (cs@beautyofjoseon.com) with a picture of the damaged or incorrect product, or contact us through the Contact button at the bottom right of our homepage, and we will help you with the refund process as soon as possible.