What shipping methods are available in the US?
We offer two shipping methods: standard shipping and expedited shipping. Standard shipping usually takes 3 to 7 business days, and expedited shipping usually takes 2 to 3 business days. There is a processing time before we ship the package, and it takes about 3 to 4 business days to process the order to ship. For more information, please visit our Shipping page.
What should I do if the delivered item is damaged or incorrect?
We encourage you to inspect your order upon reception and contact our Customer Service Team (email@example.com) with a picture of the damaged or incorrect product. We will evaluate the issue and help you with the case if there is a damage or defect.
How do I check my tracking code?
The tracking code is usually updated within 2 to 3 business days after placing your order, and you can check it in the order list after logging in. If your tracking code does not get uploaded within the allotted time, please send an email to firstname.lastname@example.org.
How can I return my products?
Please visit our Return & Refund page to start return. Please note that customers can be charged with restocking fee and returning items 15 days after receiving the product may not be accepted.
What can I do if I can’t find my package when the tracking link says the package is delivered?
First of all, we are terribly sorry for your inconvenience. We kindly ask you to check your mailbox, back porch, or reception desk for the package. Please contact email@example.com if you still have hard time locating your delivered package.